Terms & Conditions

We are a family run company selling wholesale craft blanks. To keep our prices low we do not always sand our items prior to despatch. We recommend sanding items to improve their appearance for you to sell on at maximum profit. Our MDF can be painted using a variety of paints and a sand inbetween coats is recommended for a smooth finish. Our birch ply once sanded looks beautiful but can be enhanced with stain/lacquer or paint. We recommend wood glue if you need to glue any embellishments onto either of our woods. To glue acrylic you can use a variety of plastic glues, we use Tensol to bond acrylics together for a durable bond. When engraving acrylics, the engraving goes a lighter colour, so engraving on darker colours shows up very well. Engraving on white, cream, yellow, baby pink etc can make the engraving harder to see. Many crafters infill the engraving with acrylic paints. Alternatively you can request any of our products without engraving so that you can use vinyl text instead.

Add Ons

We do accept add on items to your order, if your order has not been packaged, so please ask us via our facebook page for the status of your order. Due to the admin time involved, the extra costs and paypal fees we do charge a £1 fee for each add on order. Adding on to your order may delay your original order going out as your add on item will need to be designed.

Returns & Refunds

If you are not completely satisfied with your ready made items you are welcome to return them to us within 14 days. You will receive a refund minus postage paid. Refunds will be processed straight away, once we receive the items back in perfect condition.

Items that are made to your specification cannot be resold, so therefore cannot be returned for a refund.

If any item arrives to you broken please contact us immediately with details, within 14 days. We will need to see photographic evidence of the damaged item AND the packaging so that we can liaise with our packaging department and courier to rectify the situation. We will get replacements out to you as a matter of urgency or offer a full refund.

Whilst we try our best not to make mistakes, we are only human, and sometimes we can make errors with our designs. If this happens, please contact us within 14 days. We will redesign your item and get it in the post as a matter of urgency for you or offer a full refund.

After 14 days we are unable to process any refunds. We cannot put a claim in with our postal service after this time so please ensure you contact us as soon as you receive your delivery if there are any issues.

Items ordered will be posted within 5 days. Please see our facebook page for up to date turnaround times.

If your order is needed urgently please let us know and we will do our best to ensure you get your item in time.
Orders that fit in a large letter box will be sent Royal Mail.All other orders will be sent by courier, mainly MyHermes.
We do not send large items with Royal Mail as the Post Office is closed at the time we take the post.

UK Postage and Packaging Rates from April 2017

Orders up to £9.99 P&P is £2.99

Orders between £10 and £29.99 P&P is £3.99

Orders between £30 and £49.99 P&P is £4.99

Orders Between £50 and £149.99 P&P is £5.99

Orders over £150 are posted FREE

Orders will be shipped to the address you provide at checkout via Paypal so please ensure your address details are correct.

Photographs

We often take photographs of the products we design and cut. This is so that we can advertise these items on our website which makes ordering easier for you in the future. These photographs are our property but we do allow you to use these photographs to gain interest on your selling platform prior to purchase from us. We will not use photographs with personal details on such as address, full names, date of births etc. If there is a particular design you do not wish us to take a photograph of then please let us know and we will honour your request.

If we design a product for you it will be offered for sale to other customers. This is because we are taking the time to design the items and not charging you a design fee. We will make our money by selling that design to others. This means you can get the design you want at a low price. If you prefer for the design to be uniquely yours then we will not advertise this for sale or replicate it for others to sell. There will be a design fee for this service, please contact us for a quote to discuss your requirements. We offer a design only service, where we give you the design once created and you are free to use it as your own. You will hold the copyright for that design. We also offer a design and cut service at a lower price where we design and cut your product. We hold the copyright for this design and will only cut and sell this product to yourself. You are not allowed to take that design and have it cut elsewhere.

Copyright

All our designs are our intellectual property. We will not tolerate any other laser cutters copying our designs and we do take legal action against others that copy. Likewise we will not copy someone else’s design. We will happily design a product for you inspired by something you have seen but it will not be a direct copy, it will be designed in our style. Feel free to discuss your product requirement with us as we are happy to bring to life your ideas.